Shift Manager, Premium Services

Responsibilities

• To oversee and give support to the overall operations of the department during each work shift.
• To conduct a briefing to relate general or operational information or any new instruction to the hosts.
• To assign job tasks with guidance to hosts on assigned locations.
• Identify potential players to build up a good rapport to drive incremental visitations to our venue.
• Monitoring and approving complimentary items offered to players in accordance with company guidelines and policy.
• Proactively resolves any guest issue that arises, including the coordination of departmental assistance when necessary.
• To assist with providing solutions and service recovery regarding guests’ concerns and important issues raised by on-floor hosts.
• To initiate ideas to improve operation workflow, collection of customer data, procedures, and human contact.
• Cohesive relationships with other departm...