Job Description
What you’ll be doing
Leading the restoration of service and resilience for P1/P2/P3 and SI incidents as appropriate. Resolution of customer reported issues to SLA timescales by identifying the most efficient method of fix and keeping the customer informed in a timely, effective and efficient manner. Ensuring that the Change Process is followed for any intrusive activity, and that risk to customer service is mitigated against. Leading the identification of root cause for issues, and taking proactive steps to ensure there is no impact to customer service.Identify areas of improvement and work with internal and external teams until completion Ensuring regular attendance and participation at team meetings, team audios and other Management updates. Setup knowledge sharing sessions with the internal + external ops teams and carry out shift left. Engaging with key suppliers to drive servic...