Job Description
Role Purpose:
The SMS Support & Onboarding Operations Specialist is responsible for providing first-line
technical support to clients, ensuring timely incident handling, effective communication,
and smooth onboarding of new customers. The role acts as a key interface between clients,
internal operations teams, and external vendors to maintain service continuity, SLA
compliance, and high customer satisfaction within Bevatel messaging platform.
Core Responsibilities:
- Provide L1 SMS technic...