Job Description
Join SMTP.com as a Technical Account Manager in hybrid Ottawa, where you'll become a vital resource for enterprise clients. Combine your technical skills and commercial acumen to facilitate client relationships.
This position focuses on delivering exceptional onboarding and ongoing support for high-volume accounts. You will work closely with internal teams to ensure a smooth transition post-sale and address technical escalations. Your role will also involve identifying upsell opportunities to enhance revenue.
Key Responsibilities:
• Facilitate smooth sales handoff for new clients
• Oversee implementation and technical onboarding
• Conduct product demos tailored to client needs
• Serve as the primary contact for technical escalations
• Synthesize client insights for product improvement
Requirements:
• 3–5+ years in a technical customer-facing role
• Experience in SaaS and IaaS settings
• Strong API experience and analytical capabilities
• Knowledge of...
This position focuses on delivering exceptional onboarding and ongoing support for high-volume accounts. You will work closely with internal teams to ensure a smooth transition post-sale and address technical escalations. Your role will also involve identifying upsell opportunities to enhance revenue.
Key Responsibilities:
• Facilitate smooth sales handoff for new clients
• Oversee implementation and technical onboarding
• Conduct product demos tailored to client needs
• Serve as the primary contact for technical escalations
• Synthesize client insights for product improvement
Requirements:
• 3–5+ years in a technical customer-facing role
• Experience in SaaS and IaaS settings
• Strong API experience and analytical capabilities
• Knowledge of...