Snr Manager Training & Quality

Job Title: Snr Manager Training & Quality

Job Description

• Own and execute the regional Training & Quality strategy, ensuring consistency while allowing for market-specific customization across locations, languages and LOBs.
• Translate client expectations, contractual SLAs, and regulatory requirements into standardized T&Q frameworks
• Establish and govern regional quality standards, calibration models, and learning principles aligned with business outcomes
• Develop dashboards for Directors and above, with learning effectiveness, quality performance and capability maturity.
• Lead, coach, and develop local training managers and quality managers across all sites
• Performance expectations alignment translated into realistic actionable and measured activities
• Clear articulation of ROI for key strategic activities deployment
• Track, align, standardize and report on Speed to Proficiency practices
  Apply for this Position