Software Dev Engineer, Amazon Customer Service
A
Amazon Development Centre Canada ULC
📍 toronto, on, Canada
Job Description
Key job responsibilities
- Design and build scalable, secure, and reliable distributed services (full stack) that support global customer and associate experiences.
- Develop Agentic AI and Generative AI–powered capabilities that help associates make better decisions and automate repetitive workflows.
- Deliver high-quality software by writing well‑tested, maintainable code and contributing to design and code reviews.
- Work with Product, UX, Data Science, and BI partners to translate requirements into customer‑focused engineering solutions.
- Operate services in production, contributing to monitoring, troubleshooting, and continuous improvement of performance, reliability, and availability.
- Use operational metrics and customer insights to identify opportunities, validate solutions, and improve system performance and experience quality.
A day in the life
In this role, your day will center around des...