Software Development Engineer II, Ring & Blink Customer Service
R
Ring
📍 Hawthorne, California, United States
Job Description
The Ring and Blink Customer Service Engineering Services team is transforming how we serve thousands of customers through innovative AI solutions. Our team is building the future of customer service, developing intelligent systems that provide timely, proactive support while improving efficiency. We're looking for an experienced Software Development Engineer to design and deliver key components of our AI initiatives.
In this role, you'll design and implement critical features of our AI-powered customer service platform, make key architectural decisions, and help define technical approaches for automated support systems. You'll work across teams to develop scalable solutions that set new standards for AI-powered customer service.
Key job responsibilities
* AI System Development: Design and implement voice AI features including transcription, intent detection, and conversational flows using Amazon Bedrock and LLMs
* Serverless Architecture: Build scalable, ...
In this role, you'll design and implement critical features of our AI-powered customer service platform, make key architectural decisions, and help define technical approaches for automated support systems. You'll work across teams to develop scalable solutions that set new standards for AI-powered customer service.
Key job responsibilities
* AI System Development: Design and implement voice AI features including transcription, intent detection, and conversational flows using Amazon Bedrock and LLMs
* Serverless Architecture: Build scalable, ...