Job Description
Salesforce Support & E-Commerce SRE (Hybrid Role)
Job Description
About the Team
About the Role
The Salesforce Support & E-Commerce SRE professional will support business-critical Salesforce and E-commerce platforms, ensuring production stability, system reliability, and high availability. This hybrid role is split 50% Salesforce Production Support and 50% E-commerce Site Reliability Engineering (SRE) responsibilities. The role focuses on production support, incident management, monitoring, root cause analysis, and operational excellence across platforms. The ideal candidate brings strong Salesforce functional and technical knowledge along with hands-on experience in production issue resolution and exposure to SRE practices including observability, system monitoring, and reliability engineering.
Responsibilities
• Provide L2/L3 production support for Salesforce applications.
• Troubleshoot and ...