Software Renewals Team Leader

CDW UK Peterborough, England, United Kingdom

Job Summary

As a Software Renewals Team Leader at CDW, you’ll lead a team of Software Renewals Specialists responsible for delivering exceptional customer service and operational excellence across software licensing renewals. You’ll manage day‑to‑day performance, coach and develop your team, and ensure targets, KPIs, and SLAs are consistently met. This role requires a strong understanding of software renewals processes, vendor systems, and commercial operations. You’ll collaborate closely with Sales, Pre‑Sales, and Vendor partners to identify opportunities for growth, improve processes, and maintain high‑quality service delivery.

What You Will Do

• Lead, motivate, and coach the Software Renewals team to achieve performance goals and maintain high customer satisfaction.
• Act as the main point of escalation and provide solutions to complex customer or operational queries.
• Analyse...