Software Support Analyst | Baguio

About the job Software Support Analyst | Baguio

Summary:

We are seeking a motivated and skilled Facilities and Maintenance Systems Analyst to join our team.This role is integral to managing and supporting our clients' maintenance and support cases efficiently.You will work with a wide client base, ensuring timely service delivery and a seamless workflow that operates 24/7, especially for crucial sectors such as housing, aviation, and healthcare.

Responsibilities:

• Manage and support the client CRM, which oversees call-out work and planned maintenance,ensuring it meets the diverse needs of our large client base.
• Analyze client-reported tasks and effectively coordinate with service providers based on thecomplexity of the issues logged
• Assess and document logged tasks in the system, ensuring accurate time frames and back-endlogging for efficient workflow management
• Participate in worksh...