Solutions Architect

About Pinnacle Intelligence:

Pinnacle Intelligence partners with automotive dealerships and enterprise clients to deliver operational excellence, scalable support, and measurable performance outcomes. Through a combination of industry expertise, disciplined execution, and global delivery teams, we help our clients operate smarter, faster, and more profitably.

Position Summary:

The Solutions Architect – Business Operations & Back-Office Technology serves as the strategic and technical bridge between the Philippines-based BPO operations team and the global technology engineering team. This role is responsible for deeply understanding how back-office and communications workflows operate on the ground, translating those operational realities into structured technology requirements, and ensuring that software solutions are designed to solve the specific problems operators face every day.

This is a senior, cross-functional ...