Description
Key Responsibilities:
Strategy: Create, communicate and execute aligned and inspirational mission, vision, values and strategy for specific organization Customer
Be voice of customer to drive customer intimacy and structured solution to address customer problemsDrive Account team service strategy and ensure appropriate SLA”s are in placeBe recognized, trusted and dependable partner in scheduled and ad-hoc customer meetingsManage customer escalations (toward customer and ASML management)Financial: contribute to ASML profitability:
Meet SLA at designated cost (standard cost) across multiple sitesDrive efficiencies on headcount, part, logistics / organization across multiple sites to meet target cost roadmap and long-term cost ambitionsProcess: Follow, create and enhance processes upon actual circumstance , initiate/ implement projects for continuous improvement
Operati...