Spanish Senior Language Specialist
LanguageLine Solutions
📍 Costa Rica, Costa Rica, Costa Rica
Job Description
Job Description
Position Title: Spanish Senior Language Specialist
Department: SLS
Work Location: US (Remote), Costa Rica (Remote)
Position Summary
The Senior Language Specialist (SLS) position is a full time job. The SLS works under the direct supervision of the Director of Quality Assurance. The responsibilities of the position include:
1. Interpreting
The Senior Language Specialist will continue to provide interpretation services to keep abreast of interpreting skills. The percentage of time dedicated to interpretation will be determined by business needs.
2. Providing Interpretation Feedback
The SLS is responsible for the interpretation quality of a team of Interpreters. In that capacity, the position entails service observation and one-on-one coaching for interpreters based on service observation results and customer feedback, i.e., Voice of the Customer (VOC). ...