Job Description
Role Overview
We are looking for a highly competent and experienced payroll professional with strong knowledge of India and Middle East (GCC) payroll, capable of managing enterprise customers independently.
The candidate will act as the Primary SPOC for assigned accounts and will handle both end-to-end customer support and full-cycle payroll implementation.
Key Responsibilities
Enterprise Payroll Support
- Act as the Primary SPOC for assigned enterprise customers
- Handle 20–25 support tickets per day while ensuring SLA adherence
- Ensure high levels of customer satisfaction and service quality
- Manage end-to-end customer support including:
- Query resolution
- Functional guidance
- User training
- Documentation maintenance
- Coordinate actively with clients and internal technical teams for critical issues
- Perform and...