Specialist, Quality & Insights

JOB TITLE: Quality & Insights, Specialist

REPORTS TO: Supervisor, Quality & Insights

At Asurion, we don’t just redefine—we reinvent. We began by establishing a culture that rewards results and isn’t confined by hierarchy. As a result, we have achieved phenomenal growth. Today, this entrepreneurial spirit is as strong as ever. It’s in our DNA. We foster a culture where our team members are encouraged daily to make a difference—for our clients, customers, and themselves. Our dynamic and rewarding environment ensures that every team member can reach their full potential. This role plays a critical part in ensuring consistent, accurate quality evaluations that protect the customer experience, support compliance, and drive performance improvement across Customer Solutions.

PURPOSE AND DESCRIPTION:

The Quality Specialist is responsible for manually evaluating customer interactions to ensure adherence to quality standards, compliance requirements, a...