Job Description
Join Spin Master as a Consumer Care Expert and elevate customer support through complex case resolution across multiple channels. Interact with customers via phone, email, and live chat.
In this role, you will act as the elevated support tier to resolve challenging consumer issues while managing inquiries across social media platforms such as Facebook and Instagram. Your ability to provide timely order processing and proactive communication will enhance consumer experiences and build strong relationships. Previous customer service experience is essential for success in this role.
Key Responsibilities:
• Handle escalated inquiries through various channels
• Manage social media customer interactions effectively
• Address critical online reviews and questions
• Process quality pickups and replacement orders promptly
• Deliver tracking updates and inventory management
Requirements:
• Experience in consumer care or c...
In this role, you will act as the elevated support tier to resolve challenging consumer issues while managing inquiries across social media platforms such as Facebook and Instagram. Your ability to provide timely order processing and proactive communication will enhance consumer experiences and build strong relationships. Previous customer service experience is essential for success in this role.
Key Responsibilities:
• Handle escalated inquiries through various channels
• Manage social media customer interactions effectively
• Address critical online reviews and questions
• Process quality pickups and replacement orders promptly
• Deliver tracking updates and inventory management
Requirements:
• Experience in consumer care or c...