Splunk Admin

<div> <div>Job Description:</div> <div> </div> <div>Mandatory Skill: Aplunk AIOps/ITSI</div> </div> <div> <ul> <li><b>Ensure timely response of all the tickets raised by the client end user</b></li> <li>Service requests solutioning by maintaining quality parameters</li> <li>Act as a custodian of client s network/ server/ system/ storage/ platform/ infrastructure and other equipment s to keep track of each of their proper functioning and upkeep</li> <li>Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe</li> <li>Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction</li> <li>Provide an acceptance and immediate resolution to the high priority tickets/ service&l...

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