SQL Support Engineer - Linux

Sutherland and NICE Systems is seeking an attentive and goal-oriented person to join us as Software Support Engineer (Java, SQL and AWS) to our NICE Systems team. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Main responsibilities:

• Work with customer and ownership for issues collaborating with higher tiers for end to end resolution.
• Assist with Customers request assistance via many channels including, phone, email, and various web contact methods (chat, e-Services).
• Working in accordance with NICE support process, procedures, contractual SLA’s.
• Determine problem through detailed troubleshooting exploration with customers.
• Documenting all customer interactions in CRM tool in accordance with SLA.