Job Description
ROLE AND RESPONSIBILITIES:
Architecture: Define the strategic roadmap for hybrid cloud infrastructure.Governance: Establish security, compliance, and operational standards across all platforms.Mentorship: Guide, train, and mentor junior and senior engineers.Vendor Management: Manage relationships with technology vendors.Driving key KPI improvement month on monthDrive Knowledge Management , Process management, Client sign offDrive Key initiatives, CSIP, Automations , Customer Value additionsDrive Ticket Reduction, Effort Reduction,Lead Client discussion on Key initiatives driving and outcomesLead MSR/QBR , drive Ops as per Client Sensitivities and PrioritiesUnderstanding of Benchmarking , Best practices as per industry standard and peer companies which can be driven in the area assignedUnderstanding ...