SR Conversational AI Engineer (GCP+DialogFlow CX+Python) - (Remote, LATAM)
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ITX Corp.
📍 WorkFromHome, Ciudad de México, Mexico
Job Description
About the Role
We’re looking for a hands‑on Senior Engineer to design and implement conversational experiences on Dialogflow CX and the Google Cloud Platform. You will build robust flows, secure integrations, product feature enhancements, and telemetry that make our assistants reliable, measurable, and easy to evolve. You’ll be in the code, shaping solutions end‑to‑end with product, UX writing, and platform peers.
Please note: This role is open only to candidates based in Latin America (LATAM). Applications from other locations will not be considered.
What You’ll Do
- Own Dialogflow CX build-outs: intents, entities, parameters, pages/flows, route groups, events, slot‑filling, and contextual handoffs.
- Implement secure fulfillment with Cloud Functions/Cloud Run, integrating REST/GraphQL/SDKs, CRMs, search/knowledge, and internal APIs (OAuth2, service accounts, IAM).
- Design resilient conversation logic (disambiguation, repa...