Job Description
Role Summary
The Workforce Planner prepares and produces work volume and staffing forecasts, as well as comparative data on results vs. forecasts, identifies opportunities for improvement, and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce Planner makes adjustments and recommendations for optimizing scheduling to maximize service and quality.
What’s On Your Plate?
Creates reports on historical data and forecasting results
Analyzes data and recommends solutions for implementation.
Analyzes and develops weekly recommendations for scheduling and uses staffing requirements, and operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments.
Creates integrated database tracking tools for sta...