Sr CSS / Training Spec

Job Overview

In collaboration with Learning and Development (L&D), leads the Customer Service Support (CSS) team in the analysis, design, development, implementation, instruction and evaluation of Customer Service (CS) training programs. Determines solutions for performance problems, develops recurrent training, serves as a subject‑matter expert and communications specialist within the Customer Service department.

Responsibilities

• Lead the testing and analysis of Customer Service global desktop applications, processes and performance statistics, and provide performance‑based solutions.
• Maintain and update the information‑resource web‑based application, ensuring training materials are current.
• Provide leadership and mentoring for all training positions within Customer Service.

Required Knowledge, Skills & Abilities

• College diploma or equivalent.
• 3 years general business experience, incl...