Sr. IT Analyst Service and Support

The Sr. IT Service and Support Analyst is responsible for delivering reliable end-user support while coordinating the daily activities of a distributed team of IT support technicians across multiple U.S. locations. This role is primarily a hands-on technical role, with added responsibility for task coordination, workload tracking, and team follow-ups to ensure consistent service delivery.

Duties and Responsibilities:

Technical Support

• Provide Tier 2/3 support for Windows 10/11, Microsoft 365, and mobile devices.
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