Job Description
Location: Gurugram
Sr. Java Engineer
Responsibilities:
Provides Level 2 and 3 production incidents support for all Intact Commercial Lines and
Specialized Lines applications.
Coordinates and facilitates Incident Management, works with IT to deploy changes to the
production environment, and engages 3rd party providers contracted to Intact during an
incident.
Provides initial L2/L3 incidents triage, investigation and ensures fast turnaround times on
issue/incident resolution, collaborates and engages with the appropriate areas and squads
across Intact.
Coordinates with CL/SL squads, IT, departmental leaders and vendors to resolve complex
issues/malfunctions, responsible for the following: Defining and scoping the issue.
Analyzes the problems/defects and identifying root case.
Participates in defect fixes.
Conducts an options analysis of potenti...