Sr Manager, Retention Programs

Responsibilities

• Lead Deal Support through cross-functional influencing skills on the highest value / most complex renewals across Gartner.
• Implement programs ensuring Gartner’s retention and growth strategy.
• Create scalable action plans and lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners.
• Drive strong collaboration with Client Value Managers (CVMs) and our Center of Excellence partners to build strong business cases for renewal and growth of our large deals.
• Lead quantitative & qualitative analyses to solve Gartner’s retention and growth challenges; partner with cross-functional teams to implement solutions.
• Drive constant improvement and renovation/innovation of our processes and tools to improve quality and productivity, along with scaling the team’s operational model to deliver exceptional deal support.
• Own your actions, measure progress and lead ini...