Sr. Operations Director
Acquire Intelligence
📍 Pasig City, Metro Manila, Philippines
Job Description
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world
A Glimpse into Your New Role
This leader is responsible for the overall smooth operation of outsourcing contracts with the client. In this position the incumbent will affect the actions of internal and external resources in the goal of delivering contracted services at targeted service levels. This role also often plan, direct and coordinate operations in support of a company's growth.
Ensure adherence to service level agreements of quality, productivity, accuracy, and any other defined metrics
Drive improvements in overall service levels, transactional efficiencies and cost management
Responsible for the execution of contractual plans for individual client programs as well...