Sr. Operations Manager, Sr. Operations Manager - YYZ4

Description

Our Sr. Operations Managers are responsible for all budgetary, people development and operations objectives. The Sr. Operations Manager oversees all aspects of operations or functions at the site, managing and leading a team of Operations and Area Managers, coaching and mentoring to ensure performance objectives are met, building positive employee relations, and strengthening leadership bench strength within the Fulfillment Center.

Responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed the business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers, measure performance, provide feedback, and hold Ops Managers accountable for t...