Job Description
What's On Your Plate?
Key Responsibilities1. Rider Retention & Churn Management
Develop and implement strategies to improve rider retention and minimize churn across all operational zones.Work with performance team to conduct data analysis to identify churn patterns, early-warning indicators, and opportunities for intervention.Collaborate with Operations, 3PL/Vendor Management, and Rider Support teams to execute targeted retention initiatives.2. Rider Satisfaction & Value Proposition Insights
Manage the regular Rider Satisfaction, NPS, and Value Proposition surveys.Track satisfaction KPIs and identify key pain points impacting rider experience.Conduct root-cause analysis using quantitative and qualitative data.Present insights and recommendations to senior leadership and cross-functional stakeholders.3. Action Planning & Continuous Improvement<...