Job Description
Job Description:
- Resource must have 5+ years of experience with the Portia Suite (Portia, Portia Services, Portia Trader, eReports, AIM, Data Trails)
- Ability to oversee system health, configurations, and software releases for Portia
- Abiliy to analyze high-impact incidents; lead root cause analysis and post-mortems.
- Ability to Maintain configuration baselines, documentation, and change control records.
- Ability to Coordinate with SS&C vendor for advanced troubleshooting and updates.
- Ability to Lead, mentor, and manage the team.
- Ability to Coordinate support shift rotations, incident response, and service delivery.
- Ability to Define and track KPIs/SLAs for system uptime, issue resolution, and support quality.
- Ability to Liaise with cross-functional teams: infrastructure, development, QA, and business stakeholders.
- Ability to Drive automation and monitoring improvements (e.g., self-healing, proactive alerting).
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