Sr Tech Support Analyst (Technical Writer)

Primary Responsibilities:

• Develop, update, maintain, and produce content for knowledge bases,

FAQs, and web tools

• Knowledge creation and construction, knowledge articulation, knowledge

repository updating, knowledge access, knowledge use and knowledge

revision

• Identify and curate both tacit and explicit knowledge in collaboration with

technical SMEs

• Utilize content strategy techniques to guide the creation, delivery, and

governance of useful, useable content

• Author knowledge at all levels; self-service, support desk and specialty
• Assist in establishing and improving knowledge management processes
• Advocate knowledge management use and contributions within the org
• Respond to knowledge feedback
• Facilitate feedback sessions with end users to ensure content

effectiveness

• Prepar...