Sr. Technical Program Manager, Amazon Customer Service
A
Amazon
📍 Seattle, WA, United States
Job Description
Description
The Data Intelligence team is a new function within Amazon Customer Service. We own the end-to-end process of defining, building, implementing, and maintaining foundational data & AI infrastructure and applications that enable secure, observable, and high-quality customer service experiences at scale. Our team builds AI Agent systems and privacy-by-default architectures to transform customer service experiences.
As a Sr. Technical Program Manager (TPM), you will accelerate the evolution of data capabilities as a strategic asset within Amazon Customer Service globally, translating complex business requirements and customer needs into scalable technology solutions across organizations. Leading high-impact technology programs, you'll collaborate with cross-functional teams (e.g., engineering, scientists, product management) to define technical architecture, align system priorities, and design solutions that deliver measurable business value while combining strategi...
The Data Intelligence team is a new function within Amazon Customer Service. We own the end-to-end process of defining, building, implementing, and maintaining foundational data & AI infrastructure and applications that enable secure, observable, and high-quality customer service experiences at scale. Our team builds AI Agent systems and privacy-by-default architectures to transform customer service experiences.
As a Sr. Technical Program Manager (TPM), you will accelerate the evolution of data capabilities as a strategic asset within Amazon Customer Service globally, translating complex business requirements and customer needs into scalable technology solutions across organizations. Leading high-impact technology programs, you'll collaborate with cross-functional teams (e.g., engineering, scientists, product management) to define technical architecture, align system priorities, and design solutions that deliver measurable business value while combining strategi...