Job Description
We are seeking a highly skilled Senior Workplace Engineer (L3 Support) to join our global Workplace Operations and Engineering team. This role is responsible for handling complex workplace and end-user issues, driving root cause resolution, and leading technical improvements, governance, and hardening initiatives across the workplace infrastructure. The position plays a key role in stabilizing and evolving the workplace environment, actively contributing to projects, operational excellence, automation, and service improvements, while mentoring junior engineers. This is a hybrid role, operating within an 8x5 support model and on-call rotation, with flexibility to support planned activities outside business hours for complex changes, maintenance, and project implementation s. Key Responsibilit ies Provide L3 Workplace Administrator support, handling escalations from L2 and internal users and resolving complex and critical incide nts Perform deep technical troubleshooting and root cause a...