State Dass Support

We at Jio are hiring for State DASS Support -Lucknow, UP

Requirements

Experience: 08- 17 years (Preferred industry - DTH, Telecom)

Education: BE or Diploma or Graduate BSc (Full time)

Job Description

1. To establish and maintain Jio Point Service
2. To liaison with DASS team with Jio Point team & S&D team for service operations
3. To ensure customer satisfaction, to avoid escalation of issues
4. To ensure service policy adherence by Jio Point personnel
5. To be responsible and accountable for Service Deliverables in the Jio Point and Jio Store/MiniDX
6. To ensure coordination between Jio point & Jio Centre to support walk in customers
7. To balance the flow of incoming calls at JP/JC & ensure load balancing at various jio point
8. Manage & Monitor KPIs of JP, within guidelines given
9. Ensuring adequate amount of manpower to cater to all customer Calls<...