Store Manager

Key Responsibilities

• Maintain a constant, active presence on the shop floor, leading all service periods from the front.
• Take immediate control during peak times, increasing team pace and directing staff to maximize throughput.
• Manage queue flow and staff positioning to ensure every customer is acknowledged and served efficiently.
• Resolve operational issues in real-time to ensure seamless service delivery.

Commercial Performance & Cost Control

• Maximise revenue during all trading periods, ensuring no sales opportunities are missed due to poor organisation.
• Drive team awareness of targets and encourage active upselling.
• Manage labour scheduling and productivity in line with demand and company targets.
• Maintain rigorous control over waste and stock management through operational discipline.

Team Management & High Standards

• Set and enforce clear ...