Job Description
What You’ll Do
- Provides leadership to the team, consistently coaches, and follows up to ensure delivery of the service model standards for each customer.
- Enforces delivery of operating model customer service standards.
- Provide exceptional omni‑channel experience by offering in‑store eCommerce sales and fulfilling eCommerce orders within defined service levels.
- Supports the organization in customer acquisition through the promotion of customer loyalty and credit card programs.
- Demonstrates and follows up on execution of visual compliance standards, store maintenance and pricing standards.
- Establishes a plan and follows up on execution of weekly price changes, promotional set‑ups, and department POP as per workbook, resulting in 100% system pricing including weekly pricing sweeps.
- Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards, and rigid inve...