Strategic Service Delivery Manager Remote
A
ArcLight Consulting
📍 saint bonaventure, qc, Canada
Job Description
Join ArcLight Consulting as a Strategic Service Delivery Manager, focusing on Oracle Cloud clients. Drive client success through relationship management and strategic project delivery in a remote work environment.
This senior-level position is ideal for a proactive individual who excels as a Trusted Advisor within the Customer Success team. You will handle multiple clients, ensuring effective service delivery and building strong relationships to enhance client satisfaction. Your role also involves managing complex projects, facilitating onboarding, and monitoring service metrics for optimal outcomes.
Key Responsibilities:
• Serve as primary accountability for multi-client service delivery
• Facilitate client onboarding and support model definition
• Manage ticket resolution quality and milestone targets
• Act as a Trusted Advisor, aligning client priorities with services
• Identify upsell and growth opportunities within client portfolios
Requirements:
• Bache...
This senior-level position is ideal for a proactive individual who excels as a Trusted Advisor within the Customer Success team. You will handle multiple clients, ensuring effective service delivery and building strong relationships to enhance client satisfaction. Your role also involves managing complex projects, facilitating onboarding, and monitoring service metrics for optimal outcomes.
Key Responsibilities:
• Serve as primary accountability for multi-client service delivery
• Facilitate client onboarding and support model definition
• Manage ticket resolution quality and milestone targets
• Act as a Trusted Advisor, aligning client priorities with services
• Identify upsell and growth opportunities within client portfolios
Requirements:
• Bache...