Job Description
We are seeking a Strategy & Ops Manager - Clinical to spearhead the strategy and execution of our patient experience operations. In this role, you will take on end-to-end ownership and accountability for driving impactful projects aimed at enhancing our patients' journey and ensuring exceptional experiences at every touchpoint.
This is an ideal role for generalists who want to challenge themselves in a fast-paced environment and manage our operations to improve the patient experience.
What you’ll do
- Solve problems: Collaborate with diverse teams across MANUAL to identify and address operational challenges, with a focus on building, launching, and scaling efficient processes.
- Build and innovate: Develop and experiment with new approaches to enhance patient satisfaction, utilising data-driven insights to continuously refine and optimise your solutions.
- Take end-to-end project ownership: Take charge of projects from inception to ex...