The opportunity
The successful candidate would be required to work in collaboration with Assistant Manager/Team Lead/POC to provide administrative support and ensure customer satisfaction.Provide operation support for various administrative projects including but not limited – mailbox management, managing databases, creation and release of periodic reports, work MS-excel reporting, Content Management, web-based publication support, working on dashboard creations and data analysis.Manage day-to-day administrative issues and communicating appropriately to the Team Lead or POC. Your key responsibilities
Monitor and actively drive WFM strategy for businessProvide thought leadership to the team in identifying and implementing resource optimization techniques.Implement and monitor quality compliance within the team.Responsible for Identifying and prioritizing opportunities for pro...