Job Description
Supervisor, Customer Care
Department: Information Technology
Employment Type: Full Time
Location: CRI-Costa Rica-Belen
Description
Role Summary Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for a Customer Care Supervisor . This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. The Customer Care Supervisor should oversee the activities of an internal call center that provides operational/business process support to internal and external customers for company products and services. Ensure quality service and operational performance within the parameters of program and delivery standards. Analyze operational processes, establish escalation procedures and oversee training needs assessments to identify opportunities for service delivery improvements. Responsible for employee...
Department: Information Technology
Employment Type: Full Time
Location: CRI-Costa Rica-Belen
Description
Role Summary Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for a Customer Care Supervisor . This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. The Customer Care Supervisor should oversee the activities of an internal call center that provides operational/business process support to internal and external customers for company products and services. Ensure quality service and operational performance within the parameters of program and delivery standards. Analyze operational processes, establish escalation procedures and oversee training needs assessments to identify opportunities for service delivery improvements. Responsible for employee...