Job Description
Purpose of the job
Responsible for evaluating, monitoring and troubleshooting all the performance aspects of the services carried over the Data Network, End to End, across/from the Data Network perspective.
Duties and responsibilities
- Maintain Data Network E2E Quality of Service Health Check Reporting.
- Build the database for all network elements across the network.
- Handle Quality Incidents and Complaints related to data network.
- Create & develop E2E Service Reports/Dashboards, along with analyzing and troubleshooting across the data network.
- Support during TX/Service outages.
- Achieve and maintain a high QoS level of the data network and ensure high quality performance while Identifying areas of enhancement proactively.
- Monitor, audit ...