Supervisor, Helpdesk (Georgetown, Pulau Pinang)

UEM Edgenta Berhad | Posted Feb 16

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Full-time

George Town

Negotiable

Unknown

Responsibilities

• Manage helpdesk operations, including duty roster planning and staff performance monitoring, to ensure smooth and efficient daily operations.
• Coordinate and Escalate ASIS‑related issues with the ASIS Support Team to ensure system functionality and timely resolution.
• Prepare and maintain ageing reports to support operational performance monitoring and analysis.
• Compile deduction mapping reports for review and validation meetings.
• Coordinate internal communications across service teams to support operational requirements and continuity.
• Maintain and archive all relevant documentation (e.g., Work Orders, Clean Linen Issue (CLI), Joint Inspection (JI)) in compliance with contractual requirements.
• Ensure all data in systems and physical records are accurately record...