Support Desk Level One

Associate Service Desk Analyst
Location: Canberra (Hybrid)
Multiple Opportunity's 
Australian Citizen Only 

We’re looking for a motivated Associate Service Desk Analyst to join a busy, high-performing ICT support team. This is a hands-on role where you’ll be the first point of contact for technical support across the department, ensuring staff have reliable, secure access to the tools they need to do their work.

What you’ll do:

• Be the first point of contact for staff, supporting them by phone, email, chat, and face-to-face.
• Log and track incidents and service requests, ensuring accurate resolution within SLAs.
• Troubleshoot hardware, software, and network issues.
• Assist with password resets, account management, and basic application queries.
• Escalate complex issues to Level 2/3 teams when required.
• Participate in a rot...