Job Description
Scope:
We are seeking a dedicated and detail-oriented Application Support Engineer (2-4 years) to join our global support team. In this role, you will be responsible for monitoring, troubleshooting, and resolving application-related issues, ensuring high availability and performance of critical business systems.The ideal candidate will have strong problem-solving skills, the ability to work independently, and a passion for providing exceptional support to end users and internal stakeholders.What you’ll do:
Provide L1/L2 support for enterprise applications and platforms hosted in the cloud platform.Monitor application health, logs, and alerts to proactively identify issues.Learn and adopt AI-enabled tools/techniques for quick and effective solutionsInvestigate and resolve user-reported incidents within defined SLAs.Perform routine operational tasks such as application restarts, configuration changes, a...