Support Engineer - Gke and Anthos
E
EPAM Systems
📍 guadalajara, guadalajara, Mexico
Job Description
We are looking for a dedicated **Support Engineer** to join our team and provide top-notch technical support for GKE and Anthos infrastructure.
RESPONSIBILITIES
- Achieve response and resolution times as per service level objectives
- Uphold high customer satisfaction scores and comply with quality standards in most cases
- Employ troubleshooting tools and techniques to determine root causes of issues and communicate these assessments to customers
- Classify problems internally, document preventative actions and enhance retroactive analysis
- File issue reports, document procedures, suggest code-level fixes and collaborate with engineers to resolve complex bugs
- Manage community forums as necessary
- Provide custom solutions for customer-specific architectural needs limited to specific products or features
- Adhere to notification and escalation protocols
- Maintain communication standards with business on operational issues
**REQUIREMENTS**:
- 2+ y...
RESPONSIBILITIES
- Achieve response and resolution times as per service level objectives
- Uphold high customer satisfaction scores and comply with quality standards in most cases
- Employ troubleshooting tools and techniques to determine root causes of issues and communicate these assessments to customers
- Classify problems internally, document preventative actions and enhance retroactive analysis
- File issue reports, document procedures, suggest code-level fixes and collaborate with engineers to resolve complex bugs
- Manage community forums as necessary
- Provide custom solutions for customer-specific architectural needs limited to specific products or features
- Adhere to notification and escalation protocols
- Maintain communication standards with business on operational issues
**REQUIREMENTS**:
- 2+ y...