Support Engineer II (Llissá de Munt)
W
Werfen Immunoassay
📍 lliçà d'amunt, cataluña, Spain
Job Description
Job Summary
This position is part of the Digital Solutions Service team located in Barcelona that provides 2nd level support to Werfen Affiliates and distributors internationally on regards of Digital Solutions.
Key Accountabilities
- Install and configure the Digital Solutions Software.
- Identify and resolve issues affecting customer´s network working closely with the hospital’s IT department.
- Perform required technical training sessions.
- Respond to and resolve client problems as they relate to technical software issues.
- Refer more complex problems to R&D and DF departments.
- Serve as liaison between the company and customers.
- Build customer relationships by keeping customers informed of how and when problems are resolved.
- Carry out complex installs at client sites.
- Create Service related documentation.
Networking/Key Relationships
To be determined based on de...