Job Description
We are seeking aSupport Engineer Tier 2to provide advanced technical support to our customers. In this role, you will work closely with our Tier 1 support team to identify and resolve complex technical issues, ensuring a positive customer experience. The ideal candidate will possess excellent communication and problem-solving skills, as well as a strong technical background.
What’s in it for you?
-Health Insurance (HMO)
-Competitive Salary
-Expanded maternity leave up to 120 days
-Allowances
-Paid Time offs (Vacation Leaves Are Convertible to cash if unused)
-Companywide events
-Fun & Relaxed environment
Job Details:
Support Engineer Tier 2
Eastwood Libis, QC (Work from Home)
Work Schedule: Monday to Friday | 2 AM to 11 AM
Training Schedule: Monday to Friday | 7 PM to 4 AM (4 to 6 weeks)
Responsibilities:
·Respond to escalated customer inquiries and provide advanced ...