Job Description
What would you do?
- Solve technical doubts regarding the functioning of the services offered, both to internal and external customers, becoming an expert of these.
- Cooperate and support their fellow Support in resolving the incidents they require.
- Ensure compliance with the SLA for the resolution of cases established with clients.
- Correctly identify the priorities of attention for the cases of Support taking into account the impact that this generates.
- Seek to impact on your colleagues for the improvement of the Support service.
- Identify, propose and lead improvements on the processes / automatisms that are carried out in the Support team.