Job Description
We're looking for an experienced and dependable Support Representative who will serve as the foundation of our new support team. As our first hire off-shore, you'll independently handle customer inquiries, troubleshoot issues, and ensure every user feels heard and supported. Because you'll be operating without a domestic team at the start, we're seeking someone who brings confidence, maturity, and hands‑on experience in customer support environments.
As the team grows, you'll play a key role in shaping its culture, mentoring future team members, and taking on greater responsibility. The position requires comfort with a shift-based schedule, including nights, weekends, and holidays.
What You'll Do
● Provide timely and empathetic support to our customers via email, chat, and social platforms
● Troubleshoot technical, account, and gameplay-related issues across multiple platforms
● Escalate complex cases to the appropriate teams while ensuring smooth follow-up