Support Services Supervisor

POSITION SUMMARY/RESPONSIBILITIES

Coordinates, trains, directs and supervises Customer Service Representatives, Unit Clerks and Medical Records clerks to accomplish departmental needs in the registration area, phone bank, and medical records. Serves as the expert in software applications used within these areas. Responsible for performance of para‑administrative and clerical duties in support of clinical services, which include: patient reception, answering incoming telephone calls, appointment scheduling, registration, insurance verification, and health information storage and maintenance in accordance with established departmental and health system procedures and guidelines. Participates in the departmental quality improvement program. Prepares regular reports to support department requirements. Consults and collaborates with staff from other departments and agencies as needed in performance of duties. Performs duties and assignments promptly and efficiently. Complies...