Job Description
Job Description
The Support Supervisor oversees User Support teams, manages escalations, and ensures service quality. This role also serves as a key communication bridge with US teams.
Key Responsibilities
Train and supervise User Support staff.
Handle first-level escalations.
Monitor support quality and performance.
Compile monthly reports on common and time-consuming issues.
Communicate insights to US Support and Product teams.
Support team growth and scaling.
Requirements
Requirements
Business-level English (spoken and written).
Proven...